Shipping, returns & orders:

Where do you ship to?

We ship to more than 200 countries using DHL International Express.

How long does shipping take?

Shipping times depend on your location. In our experience, packages to major cities in most countries arrive 4-8 business days after dispatch.

How much does shipping cost?

Shipping costs depend on your location and the weight of the package. During checkout, you will be shown exact shipping changes before payment.

What is your refund/returns policy?

In case you receive the wrong item, you're entitled to a full refund if you're outside Kenya, or a return and exchange if you're within the country.

I have a problem with an order. How can I get help?

Please contact our team so they can help you resolve your problem — we'll be happy to help!